How To Use Twitter To Master Digital Customer Service
Source: Private Panther & Source: Beneficial Life Insurance Twitter is known for its short and sweet messages and is one of the more efficient social media channels for customer service. Recently, Twitter increased its character limit to 240 from 140 and this makes a huge difference in how companies can communicate with their customers. Before this update, abbreviations made it a bit challenging for less social media friendly folks and at times turned off potential clients. As a business owner, you know how important it is to keep your customers satisfied. This post is going to focus on Twitter and how you can utilize this channel to keep your customers happy and attract potential customers to your business. When your company chooses to create a Twitter profile, you're opening the door for positive and negative customer feedback. People often use Twitter to get your attention and they expect a prompt response as opposed to c...
